Returns

There may be times when you need to return an item purchased from us. Our Returns Policy is designed to make this process as simple as possible. The benefits provided under this policy are in addition to your rights and remedies as a consumer under the South African Consumer Protection Act (CPA) and any other applicable legislation.

If you are not completely satisfied with your purchase, you may request to cancel your order within 7 days of placing the order or within 7 days of receiving the goods, whichever is later, subject to the conditions below.

If your order has already been delivered, the goods must first be returned to us before a refund can be processed. Unless the return is due to an error on our part or the goods are faulty, damaged or incorrect, the cost of returning the goods is the responsibility of the customer.

To be eligible for a return, products must:

• Be unopened and unused.
• Be in their original packaging and original condition.
• Have all heat seals and tamper-evident seals intact.

To request a cancellation or return, please contact our Customer Service Team at info@scienceinsport.co.za.

Important: To ensure your refund is processed promptly, please email your order number to info@scienceinsport.co.za once you have returned your parcel. Failure to provide your tracking number may result in delays while we locate and verify your returned goods.