Refund policy
At SiS | Science in Sport | South Africa, we want you to be completely satisfied with your purchase. This Returns Policy is designed to make the returns process as simple as possible. The benefits provided under this policy are in addition to your rights and remedies under the South African Consumer Protection Act (CPA) and any other applicable legislation.
Returning Your Order
If you are not completely satisfied with your purchase, you may request to cancel your order within 7 days of placing the order or within 7 days of receiving the goods, whichever is later, subject to the conditions below.
If your order has already been delivered, the goods must first be returned to us before a refund can be processed.
Unless the return is due to a faulty, damaged or incorrectly supplied product, the cost of returning the goods is the responsibility of the customer.
Return Conditions
To be eligible for a return, products must:
- Be unopened and unused.
- Be in their original packaging and original condition.
- Have all heat seals and tamper-evident seals intact.
For hygiene and food safety reasons, we cannot accept returns of products that have been opened, used or altered unless they are faulty.
How to Return an Item
To request a return, please contact our Customer Service Team at info@scienceinsport.co.za.
Once your return has been dispatched, please email your courier tracking number to info@scienceinsport.co.za so that we can monitor the return and process your refund as quickly as possible.
Failure to provide your tracking number may result in delays while we locate and verify your returned parcel.
Refunds
Once your returned goods have been received and inspected, we will notify you of the outcome of your return request.
Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider or bank.
Clearance Products
Products sold as Clearance Stock are clearly identified on the product page and include the applicable Best Before (BB) date.
Clearance products are sold on this basis and cannot be returned or refunded unless they are faulty, damaged or incorrectly supplied.
